Solusi Acer

Layanan Profesional

Menjadi mitra teknologi dan solusi pilihan dengan menciptakan nilai tambah bagi pelanggan.

  • Cakupan nasional di 35 provinsi
  • Kualitas terbukti dengan berbagai penghargaan selama 10 tahun
  • Sertifikasi ISO 9001-2015 di bidang pelayanan

Segmen

  • Industri ritel
  • Sektor swasta

Solusi Total Layanan Kami

  • IT Managed Services
  • Maintenance Contracts
  • Service Center Carry in/Onsite/Mail in
  • Contact Center Voice/non-Voice/BPO
  • L1-L3 Repair
  • Refurbish & Rework
  • Service Logistics
  • Warehouse Management
  • S/P Planning
  • eWaste Management

Apa Yang Kami Lakukan Layanan Purna Jual

Front Liner Services

  • Customer service
  • Drop-off counter
  • Accessories retail
  • Contact center support
  • Complaint handling
  • CSI survey

Hardware Services

  • Depot repair (L2)
  • On-site repair (L2)
  • 24×7 support
  • DOA handling
  • Product refurbish
  • Product rework
  • Product installation

Service Parts Management

  • Warehousing
  • Inventory Management
  • Part Planning
  • Inbound
  • Outbound
  • Harvesting

RMA Management

  • Collection
  • Screening & Testing
  • Return to ODM
  • Level 3 repair
  • HDD low level format

Apa Yang Kami Lakukan Layanan Terkelola TI

Deployment Services

  • Imaging
  • Staging
  • Delivery
  • Installation
  • Migration
  • Asset Management

Maintenance Services

  • On-site Support
  • Preventive
  • Helpdesk support
  • 24×7 support
  • Ticket management
  • Outsourcing

Apa Yang Kami Lakukan Outsourcing / BPO

Contact Center

  • Inbound
  • Outbound
  • Social media & messengers
  • Telemarketing
  • Helpdesk, dispatch
  • Data entry support
  • SMS bulk

Level 3 Repair Center

  • Screening
  • Up to component and chip level repair
  • Unit or board repair
  • Swap services

Cakupan Jaringan Layanan

map

110

Location

90

City

35

Provinces

2

Timor Leste