Solusi Acer
Layanan Profesional
Menjadi mitra teknologi dan solusi pilihan dengan menciptakan nilai tambah bagi pelanggan.
  • Cakupan nasional di 34 provinsi
  • Kualitas terbukti dengan berbagai penghargaan selama 10 tahun
  • Sertifikasi ISO 9001-2015 di bidang pelayanan
Segmen
  • Industri ritel
  • Sektor swasta
Solusi Total Layanan Kami
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  • IT Managed Services
  • Maintenance Contracts
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  • Service Center Carry in/Onsite/Mail in
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  • Contact Center Voice/non-Voice/BPO
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  • L1-L3 Repair
  • Refurbish & Rework
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  • Service Logistics
  • Warehouse Management
  • S/P Planning
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  • eWaste Management
Apa Yang Kami Lakukan Layanan Purna Jual

Front Liner Services

  • Customer service
  • Drop-off counter
  • Accessories retail
  • Contact center support
  • Complaint handling
  • CSI survey

Hardware Services

  • Depot repair (L2)
  • On-site repair (L2)
  • 24x7 support
  • DOA handling
  • Product refurbish
  • Product rework
  • Product installation

Service Parts Management

  • Warehousing
  • Inventory Management
  • Part Planning
  • Inbound
  • Outbound
  • Harvesting

RMA Management

  • Collection
  • Screening & Testing
  • Return to ODM
  • Level 3 repair
  • HDD low level format

 

Apa Yang Kami Lakukan Layanan Terkelola TI

Deployment Services

  • Imaging
  • Staging
  • Delivery
  • Installation
  • Migration
  • Asset Management

Maintenance Services

  • On-site Support
  • Preventive
  • Helpdesk support
  • 24x7 support
  • Ticket management
  • Outsourcing
Apa Yang Kami Lakukan Outsourcing / BPO

Contact Center

  • Inbound
  • Outbound
  • Social media & messengers
  • Telemarketing
  • Helpdesk, dispatch
  • Data entry support
  • SMS bulk

Level 3 Repair Center

  • Screening
  • Up to component and chip level repair
  • Unit or board repair
  • Swap services
Cakupan Jaringan Layanan
map

103

Location

84

City

34

Provinces

2

Timor Leste